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Wednesday, June 17, 2015

RELATIONSHIPS LEAD TO MORE EFFECTIVE COMMUNICATION

During an interview for a job he was then seeking as a minor league manager in the Oakland organization, Bob Boone was asked to speak about the reputation he had as a catcher who so effectively “handled” pitchers. Boone, now having managed in the major league for a number of years, responded at that time, “I didn’t handle pitchers, I established relationships with them.” His point was that he intended to do the same as a manager.

Good relationships are established through effective communication. Boone’s use of the term made a distinction between manipulation and arbitrariness on the part of the message sender and the mutual respect and understanding between the sender and the receiver of whatever is being communicated.