As coaches, we've all heard the maxim, "The don't care how much you know until they know how much you care." It's a great key to being a successful coach (and successful anything else). Here are some thoughts on this subject from Brian Tracy:One of the most important traits of all motivators at work is consideration. Employees report that the best managers they ever had were people who cared about them as people and as friends. These managers took the time to ask them questions about their lives, and to listen patiently while they talked about the dilemmas and problems and situations in their families. The more that the employees felt that the boss liked them and respected them, the more empowered and motivated they felt.
Caring is the Key
The flip side of this motivator is the de-motivating feeling that the boss doesn't care. This is almost invariably expressed in a lack of recognition, a lack of approval, a lack of appreciation and a general failure to pay attention to the employee over time.
Spend Time Listening
Remember, the amount of time that you spend talking to and listening to an employee is a signal to that employee that he or she is important to you and to the company. This is why the very best bosses spend a lot of time walking around and chatting with their employees. They sit with them for lunch and coffee. They invite their comments and encourage open discussion and disagreements about work. They create an environment where people feel that the work belongs to them as well as to the company. In that environment, employees feel good about themselves and more fully committed to doing the job and doing it well.
Become A Positive Person
To empower and motivate your customers, your suppliers, your bankers and so on, you simply need to be a genuine, positive and cheerful person. You develop a positive mental attitude. You be the kind of person from whom, "never is heard a discouraging word." You are easygoing, genial, friendly, patient, tolerant and open minded. You make people feel comfortable being around you.
Emotions Determine Everything
Remember, everyone is primarily emotional. Everything that people do, or refrain from doing, is triggered by their deeper emotions. Your job is to connect with their higher and more positive emotions so they feel so good about you they want to help you and please you in some way.
