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Thursday, March 18, 2010

DEALING WITH PEOPLE AND PROBLEMS

Courtesy Coach Eric Musselman comes some thoughts from Mike Dunlap who has a set system to deal with people and their problems:

1. Empathy – validate their trouble
2. Ask the Power Question:
.....a. What are you/we going to do about this?
.....b. 30% more information is remembered when you touch their forearm during
conversation.
3. Choices – have them come up with ways to fix this…. choices…. good or bad.
4. Consequences – What are their choices going to do to the situation?
5. Statement of Confidence – what Avenue they are going to take to change things!