Our extensive research shows us that great performers do four things that lesser performers do not do:1. Focus on the top goals
Great performers establish much higher levels of clarity and commitment among team members about desired outcomes.
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2. Make sure everyone knows the specific job to be done to achieve these goals
Great performers involve team members in defining how those goals will be achieved.
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3. Keep score
Great performers track measures that will lead to achievement of the goals and recognize and reward people for meeting those measures.
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4. Set up a regular cycle of follow-through.
Great performers conduct regular, frequent meetings where team members hold each other accountable for achieving the outcomes.
From "Predictable Results in Unpredictable Times" by Stephen R. Covey and Bob Whitman
