From Ken Blanchard and Don Shula, "Everyone’s a Coach"
1. Coach Don Shula believed in “practice perfection.” He often quoted Paul Brown, the legendary coach of the Cleveland Browns, who said, “Football is a game of errors. The team that makes the fewest errors in a game usually wins.”
2. Companies need to approach the performance of their people with the same kind of attention to quality, but as I travel around looking at organizations, I rarely find this emphasis on “practice perfection.” Far more often, companies hire highly competent people, get them started, and then leave them to struggle on their own.