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Friday, June 17, 2011

EIGHT STEPS TO IMPROVING YOUR PROGRAM


1. Refuse to take any news tragically.
The most powerful leadership tool is to radiate hope in tough times. Avoid the “woe is me” syndrome. Handle tough news by saying: “Okay, what good can we learn from this.. and let’s do it.”

2. Attack the behavior, not the person.
Erase all negative criticism, finger pointing, and howling folks out for less than perfect work.

3. Give specific praise.
General comments are dismissed as insincere. “Thank you, Bill, for staying late last night to finish this project” instead of general praise carries a lot of weight.

4. Happy hello’s in the morning.
The first half hour of the work day sets the tone for the entire day.

5. Don’t take yourself too seriously.
Poke fun at yourself in front of your employees at the appropriate times.

6. Make merry on the phone.
Answer phones with high positive energy.

7. Color your corner.
Decorate your office for informal openness.

8. Look for the right way, not your way.
A good idea is a good idea, regardless of who thought of it.

Credit: St. Mary’s University Basketball (via Creighton Burns)